Carolina Trash Customer Testimonial - Hauler Hero

CAROLINA TRASH

Carolina Trash Cuts Billing Time in Half and Unlocks Growth with Hauler Hero

"Hauler Hero has made our lives more efficient and significantly less complicated. Since switching to Hauler Hero, my time to send our monthly or quarterly bills has been cut in half… I have no doubt in my mind that when we get to 100,000 houses, Hauler Hero will be right there with us."

Alex Babbitt, Co-Owner - Carolina Trash & Septic

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About Carolina Trash

Carolina Trash & Septic is a locally owned and operated sanitation company. They provide weekly curbside trash, every other week curbside recycling, septic pumping, commercial dumpsters and junk removal services. We strive to be a one-stop shop for all of your waste needs. Their company is dedicated to providing reliable service that at an affordable price.

Founded in 2016, they started by providing weekly trash service in Raleigh. They currently service Eastern Harnett County, Western Johnston County and Southern Wake County.

Details of the Challenge

Carolina Trash was stuck on an old legacy system that couldn’t keep up with their rapid growth, creating constant bottlenecks in routing, billing, and daily operations. Migrating years of scattered data into a unified platform was a critical but complex first step.
Their team relied on manual processes (texts, Outlook calendars, and paper tickets) that led to mistakes, slow response times, and missed service details. Moving from this fragmented workflow to a modern, automated system required a careful, structured transition.
Billing was time-consuming and error-prone, especially for tonnage-based roll-offs that depended on drivers remembering to save tickets. Hauler Hero’s migration had to transform this inconsistent process into a clean, digital, and efficient billing engine.

Impact on Business

Billing time was cut in half, with faster invoicing, automated reminders, and seamless online payments improving cash flow and reducing administrative workload.
Routing became more reliable and efficient, eliminating manual texts and calendar notes while ensuring nothing slips through the cracks.
The company can now confidently scale from 25,000 to 100,000 homes, supported by cloud-based operations they can manage anytime, anywhere.

Smart, Centralized Routing

By consolidating every route into a single, easy-to-manage view, Carolina Trash eliminated the time and errors caused by manual calendars, text messages, and fragmented route sheets. Dispatchers can now load, adjust, and communicate routes in seconds, dramatically reducing daily planning time.

From an ROI perspective, this centralized routing delivers measurable gains: fewer missed stops, fewer repeat trips, and tighter, more efficient route execution. Even saving just a few minutes per route per day results in hundreds of labor hours recaptured annually. With clearer routes and real-time updates, drivers spend less time backtracking and more time completing revenue-generating work, unlocking fleet capacity and lowering operational costs as the business scales.

Unified Remote Management & Operational Consistency

By moving all service lines (residential, roll-off, and septic) into one cloud-based platform, Carolina Trash gained full operational consistency and the freedom to manage the business from anywhere. Team members can update routes, review tickets, handle billing, or assist customers from their phone or laptop. This eliminates delays, improves coordination across departments, and creates a single source of truth for every job.

From an ROI standpoint, this unified, remote-ready structure reduces costly communication gaps, minimizes downtime, and ensures teams don’t lose productivity when they’re out of the office or in the field. It also accelerates decision-making, shortens issue-resolution time, and prevents duplicated work across service lines. The result is smoother operations, fewer errors, and a scalable framework that continues to deliver compounded efficiency gains.

Results and Benefits

Faster, More Accurate Billing
Billing time was cut dramatically, with automatic ticket uploads, mass invoicing, and easy online payments reducing errors and speeding up cash flow.
Streamlined Routing & Service Reliability
Centralized routing eliminated missed stops and manual coordination, allowing the team to update routes instantly and keep customers informed in real time.
Cloud-Based Control & Scalability
With operations fully accessible from any device, the team can manage 25,000 homes seamlessly and scale to significantly higher volumes without adding complexity.

“Instead of having three or four operating systems that not everybody was trained on.
Now they have one system.”

“The upgrades they said they were going to make have happened. I feel that they understand haulers and our needs and also things we don't even know yet that we need.”

“Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?”

“Our workflow was a jigsaw of different applications for invoicing, scheduling, and routing. Now everything is streamlined in one solution.”