Midwest Disposal - Customer success Case

MIDWEST DISPOSAL

From “Month Out” to “Week Out”: How Midwest Disposal Uses Hauler Hero to Scale Faster

"What’s been huge is my time—my time has definitely been freed up by having Hauler Hero"

Derek Humphrey, Owner - Midwest Disposal

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About Midwest Disposal

Midwest Disposal, a comprehensive waste and recycling management company located in the heart of Dixon, Illinois, offers a wide range of services to meet the needs of homes and businesses across the region since 2021.

From efficient garbage collection and dumpster rentals to convenient recycling drop-offs, Midwest Disposal is committed to providing outstanding disposal solutions that prioritize environmental sustainability and responsible practices

Details of the Challenge

Entry-level system couldn’t scale with their rapid growth (100%+ YoY for five years).
No effective way to manage the inflow of new accounts as they expanded.
Account setup was fragmented across multiple windows/tools.
Lack of continuity/consistency of information between teams and workflows.
Slow customer onboarding and service lead times (they were about a month out).
Billing chaos: constant invoice regeneration and reconciliation.
A/R risk: late accounts (30/60/90 days) were harder to manage and collect.
Limited operational visibility into where trucks were and what they were doing.
Paper-route inefficiencies leading to backtracking, missed fastest paths, and higher fuel usage.
Weak field communication/documentation (notes, photos, skip/missed-stop proof not streamlined).

Impact on Business

Faster onboarding & service delivery: what used to take a month now takes a week, because new customers can be routed immediately.
Quicker payments & stronger cash flow: staff can sign up a customer, take payment, and finish the process in minutes.
Billing time slashed: invoicing and reconciliation went from a recurring nightmare to a streamlined process one person can complete in about an hour.
Real-time routing & dispatch visibility: the team can see where trucks are and what they’re doing live, improving responsiveness.
Driver-friendly mobile tools: satellite view, navigation, notes, photos, and service verification help drivers work faster and avoid backtracking and fuel waste.
Better customer communication: photos and notes make it easy to explain skips/missed stops and resolve disputes quickly.

From Billing Nightmare to Cash-Flow Machine

Before Hauler Hero, Midwest Disposal was stuck in a constant loop of regenerating invoices and reconciling billing issues, burning time and creating friction that made it harder to stay ahead of growth. That chaos also increased A/R risk—once accounts drift into 30/60/90-day past due, collections get tougher and cash gets trapped, especially when billing isn’t clean and consistent.

With Hauler Hero, billing became fast and controlled: they can spot late balances early, reach out quickly, and keep their internal follow-up process moving—without spending days untangling invoices. The ROI shows up in very practical ways: one person can handle billing in about an hour, customers can be signed up and paid in minutes, and improved speed-to-invoice and speed-to-collection creates a clear cash-flow lift, reducing admin cost while bringing revenue in faster.

Real-Time Operations: Smoother Routes, Clearer Communication, Faster Field Execution

Before Hauler Hero, operational visibility and on-route communication were naturally harder. Without a modern, connected system, teams lose time answering “Where’s the truck?” questions, drivers rely on paper lists or incomplete info.

With Hauler Hero, Midwest gained a single operational view of the day: dispatch can see where trucks are and what they’re doing in real time, while drivers have everything they need on a tablet. They also use tools like satellite view to spot hazards (bridges, railroad crossings, road constraints) and make smarter decisions that support efficiency and fuel control.

On the communication side, office staff can add clear driver notes and drivers can capture photos instantly to document missed stops or skips, making it easy to explain issues to customers with proof and reducing the time spent on disputes. The result is tighter execution, fewer mistakes, and a smoother day for both the office and the field.

Results and Benefits

Faster Service Delivery
- Cut onboarding-to-service lead time from a month to about a week by routing new customers immediately.
Stronger Cash Flow & Faster Billing
- Signup-to-payment in ~4 minutes and billing that can be completed in about an hour, reducing admin time and accelerating revenue collection.
More Efficient Daily Operations
- Real-time truck visibility, driver-ready routes with navigation and satellite view, and better field communication (notes + photos) to reduce backtracking, fuel waste, and customer disputes.

“Instead of having three or four operating systems that not everybody was trained on.
Now they have one system.”

“The upgrades they said they were going to make have happened. I feel that they understand haulers and our needs and also things we don't even know yet that we need.”

“Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?”

“Our workflow was a jigsaw of different applications for invoicing, scheduling, and routing. Now everything is streamlined in one solution.”