Westside Disposal - Customer success Case

WESTSIDE DISPOSAL

Driving Growth: How Westside Disposal Cut Billing Time by 50% with Hauler Hero

"I would cry if we lost Hauler Hero because it’s been a game-changer. My job is a lot easier because of this program; I honestly couldn’t imagine doing it a different way."

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Overview

Westside used to run daily collections the old-fashioned way: paper routes, stapled packets, and constant uncertainty once drivers left the yard. Today, they run routes through Hauler Hero’s tablet app, track progress in real time, document service issues with photos, and use mapping tools to place customers accurately, especially in areas where standard GPS can’t be trusted.

The result? A smoother day for drivers, fewer customer disputes, fewer inbound calls, and a billing process that went from a dreaded two-day marathon to a task completed in a single workday.

Details of the Challenge

Before Hauler Hero, Westside relied on paper routes a system that created friction in every part of the operation:

Route paperwork was hard to manage in the field (and easy to lose).
Dispatch had limited visibility into where drivers were or what was happening on route.
Customer complaints and mess-related disputes were harder to resolve without proof.
Adding new customers and routing them correctly required extra back-and-forth.
Billing took two full days and was painful enough to be a morale killer.

As Westside put it: paper routes meant a pen in one hand and a stack of stapled papers in the other, sometimes literally blowing out the truck window.

Impact on Business

Faster onboarding & service delivery: what used to take a month now takes a week, because new customers can be routed immediately.
Quicker payments & stronger cash flow: staff can sign up a customer, take payment, and finish the process in minutes.
Billing time slashed: invoicing and reconciliation went from a recurring nightmare to a streamlined process one person can complete in about an hour.
Real-time routing & dispatch visibility: the team can see where trucks are and what they’re doing live, improving responsiveness.
Driver-friendly mobile tools: satellite view, navigation, notes, photos, and service verification help drivers work faster and avoid backtracking and fuel waste.
Better customer communication: photos and notes make it easy to explain skips/missed stops and resolve disputes quickly.

From Billing Nightmare to Cash-Flow Machine

Before Hauler Hero, Midwest Disposal was stuck in a constant loop of regenerating invoices and reconciling billing issues, burning time and creating friction that made it harder to stay ahead of growth. That chaos also increased A/R risk—once accounts drift into 30/60/90-day past due, collections get tougher and cash gets trapped, especially when billing isn’t clean and consistent.

With Hauler Hero, billing became fast and controlled: they can spot late balances early, reach out quickly, and keep their internal follow-up process moving—without spending days untangling invoices. The ROI shows up in very practical ways: one person can handle billing in about an hour, customers can be signed up and paid in minutes, and improved speed-to-invoice and speed-to-collection creates a clear cash-flow lift, reducing admin cost while bringing revenue in faster.

Real-Time Operations: Smoother Routes, Clearer Communication, Faster Field Execution

Before Hauler Hero, operational visibility and on-route communication were naturally harder. Without a modern, connected system, teams lose time answering “Where’s the truck?” questions, drivers rely on paper lists or incomplete info.

With Hauler Hero, Midwest gained a single operational view of the day: dispatch can see where trucks are and what they’re doing in real time, while drivers have everything they need on a tablet. They also use tools like satellite view to spot hazards (bridges, railroad crossings, road constraints) and make smarter decisions that support efficiency and fuel control.

On the communication side, office staff can add clear driver notes and drivers can capture photos instantly to document missed stops or skips, making it easy to explain issues to customers with proof and reducing the time spent on disputes. The result is tighter execution, fewer mistakes, and a smoother day for both the office and the field.

Results and Benefits

Faster Service Delivery
- Cut onboarding-to-service lead time from a month to about a week by routing new customers immediately.
Stronger Cash Flow & Faster Billing
- Signup-to-payment in ~4 minutes and billing that can be completed in about an hour, reducing admin time and accelerating revenue collection.
More Efficient Daily Operations
- Real-time truck visibility, driver-ready routes with navigation and satellite view, and better field communication (notes + photos) to reduce backtracking, fuel waste, and customer disputes.

“Instead of having three or four operating systems that not everybody was trained on.
Now they have one system.”

“The upgrades they said they were going to make have happened. I feel that they understand haulers and our needs and also things we don't even know yet that we need.”

“Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?”

“Our workflow was a jigsaw of different applications for invoicing, scheduling, and routing. Now everything is streamlined in one solution.”