Software for Government
Hauler Hero empowers government agencies with cloud-based tools for smarter waste collection, real-time tracking, and efficient route management.
We help public works teams streamline operations, automate service verification, and deliver better service to their communities.
Communities rely on you, you rely on Hauler Hero
Make every route easier
Give drivers a bird's-eye view of their route and a UI that auto-completes not-outs and eliminates distracting screen taps.
Improve management costs
Help reduce operational costs with better routing, real-time updates, and faster service verification for municipal waste operations.
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Let your community self-serve
Reduce service calls with a modern customer portal where homeowners can manage their pickup status online.
Real‑Time Truck
Tracking & Data
- Live GPS Tracking on a Centralized Map - View real-time truck locations across routes with a single, easy-to-use map. Dispatchers get instant visibility and faster response times.
- Color-Coded Route Status - Instantly spot which routes are on time, delayed, or paused. Supervisors can proactively manage issues before they lead to missed pickups.
- Trip History and Driver Insights - Access historical breadcrumbs, speed data, and safety logs to support driver reviews and respond confidently to resident inquiries.
- Mobile-Friendly Dashboard with Driver Checks - Manage operations from any device, with pre- and post-trip driver checklists built in. No more paperwork or manual tracking.
Service Verification with Photo Evidence
- Instant Photo Documentation - Drivers can capture time-stamped photos of “not-outs,” overloaded cans, or blocked access directly from their Hauler Hero tablet—providing visual proof in seconds without leaving the cab.
- Real-Time Office Sync - Every verification event is synced instantly to the office, reducing resolution time, eliminating “he-said, she-said” calls, and ensuring transparent, fair service credits.
- Auditable Pickup History - A searchable history gives your team a complete, cart-by-cart record of service—empowering CSRs to respond confidently to missed pickup calls with verified data.
- Camera System Integration - Truck-mounted cameras can log images of each stop, reducing driver workload while providing all the benefits of photo verification— automatic and hands-free.
Route Efficiency & Dynamic Rebalancing
- Flexible Drag-and-Drop Routing - Dispatchers can reassign individual stops or entire streets between drivers with a simple drag-and-drop—whether for a single day or as a permanent update.
- Bulk Moves with Smart Sequencing - Built-in logic preserves route order during bulk changes, helping operations absorb sick calls, breakdowns, or tonnage spikes without added overtime.
- Instant Push-to-Truck Sync - Route updates are pushed live to drivers’ tablets in real time, eliminating the need for radio instructions, phone calls, or reprinted route sheets.
- Tablet-Based Turn-by-Turn Navigation - Drivers get guided directly from stop to stop via Android tablets, reducing wrong turns, service delays, and confusion—especially for temps or new hires.
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