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The convenience customers expect

Consumers today want to be able to manage their own service accounts with just a few clicks. With Hauler Hero, your waste and recycling customers finally can, too.

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Get paid faster

Send customers service and payment reminders, help eliminate overdue bills, and keep revenue regular and measurable.

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Offer easy upgrades

Make it easy for customers to request upgraded service or to schedule a container delivery or bulky item pick-up.

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Accept auto-payments

Enable customers to view payment history, manage their autopay, and store preferred credit card and ACH payment methods.

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Make service payments a snap

Top-Up autopay can automate charges to ensure customers don’t have to remember to pay, driving improvements to your cash flow.

Put customers in the driver’s seat

Free up your CSRs and reduce support calls by giving customers access to their own recurring services history, recent service events, upcoming services, and more.

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HEAR FROM OUR CUSTOMERS

“What sticks out to me the most with Hauler Hero is it’s updated with the times.”

JP Phillips

Vice President, Mountain State Waste

Built to impact your entire business

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Customer manager

Accurately price services, elevate your customer experience, and do it all with fewer clicks and late nights at the office.

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Customer portal

Give customers the control and transparency they expect with online access to payments, service history, and more.

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Business reporting
Business reporting

Track pulls pers day, yards per hour, and other key metrics to inform data-driven decisions that grow your business.

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Follow Ups
Follow ups

Capture and auto-generate requests, complaints, exceptions, and other details in one place for triage and teamwork.

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Mobile app
Mobile app

Receive exception notifications, keep drivers in sync with route changes, and capture critical data at every stop.

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Billing
Billing

Streamline your invoicing with powerful billing tools that automate the process and get your business paid faster.

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Frequently Asked Questions

Here are some quick answers about getting Hauler Hero set up at your waste and recycling business.

Every business is unique and all waste is local. We’d love to learn how you operate, provide a tailored demonstration, and enable you to choose the right platform that can help you reach the next level of efficiency and growth.

An implementation manager will work with you on data migration, account configuration, and employee training. In select circumstances, our implementation manager will come on-site during the account configuration process and/or just before and after you go live.

Hauler Hero will work with you to obtain a copy of your data in a readable format, and our data engineers will then work to map your data into the appropriate fields in your Hauler Hero account.

We do. The Hauler Hero platform leverages APIs to communicate across modules and between secure databases. These APIs can be exposed to integrate with any system that can pass data through a web-based interface.

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