Hauler Hero vs Soft-Pak

Why Choose Hauler Hero vs. Soft-Pak

1. Cloud-based, work-from-anywhere access

• Hauler Hero: 100% cloud-based. Log in from any browser—office, home, truck, or phone. No special installs or VPNs.

• Soft-Pak: Requires software to be downloaded to specific devices, limiting flexibility when you’re away from the office or need quick access from your phone.

2. Simpler, “set it and go” routing

• Hauler Hero: Dispatch weeks of routes at once, not just today’s work. Routes flow to driver tablets without daily re-submission.

• Soft-Pak: Users report having to submit every route every single day just so they show up on tablets, a constant extra step for dispatch.

3. True autopay that actually runs automatically

• Hauler Hero: You set when bills are due and autopay runs on its own. No manual batch work or “babysitting” payments.

• Soft-Pak: Former customers describe autopay as anything but automatic, requiring extra manual steps and time every billing cycle.

4. Smart rebilling & fewer customer phone calls

• Hauler Hero: Re-send the exact same bill, with full details, in seconds to only the customers who haven’t paid.

• Soft-Pak: No clean way to rebill just non-payers; teams either rebill everyone or create new bills with missing detail, triggering more customer confusion and calls.

5. Built for growth, not just maintenance

• Hauler Hero: Designed to support rapid expansion into new lines of business (dumpsters, roll-off, septic) without doubling office workload.

• Soft-Pak: As volume and service types grow, manual routing, payment runs, and rebilling create friction that holds the company back.

6. Modern experience for your whole team

• Hauler Hero: Clean, modern interface for CSRs, dispatchers, drivers, and leadership, easy for new staff to learn.

• Soft-Pak: Legacy UI and workflows that often require tribal knowledge and extra training to operate smoothly.

Why Move from Soft-Pak to Hauler Hero

• If your team has to “babysit” routes, submitting them every day just so they appear on tablets, Hauler Hero removes that grind. Dispatch weeks of routes at once and focus on exceptions, not repetitive setup.

• When “autopay” isn’t actually automatic, your office ends up doing the work your software should do. Hauler Hero lets you set due dates and walk away: payments run when they should, and you simply review results.

• Instead of rebilling all customers or sending confusing, stripped-down invoices, Hauler Hero lets you re-send accurate, line-item bills only to the customers who haven’t paid, in a few clicks.

• With Soft-Pak installed on a single laptop, you’re chained to that device. Hauler Hero puts your operation in the cloud so you can check a customer’s account on your phone or laptop from the field, home, or vacation.

• Former Soft-Pak users report that Hauler Hero has given them back hours each month. Less time spent on routing, rebilling, and payment gymnastics means more time for strategy, sales, and customer relationships.