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Software for residential haulers

When you’re servicing 1,000+ stops, you can't afford to rely on software not built for the job. Hauler Hero has the tools to make residential hauling easier, period.

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Communities rely on you, you rely on Hauler Hero

Make every route easier

Give drivers a bird's-eye view of their route and a UI that auto-completes not-outs and eliminates distracting screen taps.

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Avoid costly go-backs

Ensure that drivers always have updated route exceptions so suspended accounts are skipped and new ones get picked.

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Let customers self-serve

Reduce customer calls with a modern customer portal where homeowners can make easy pickup requests online.

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Retain more drivers with industry-leading tech

Hauler Hero Road is easy-to-learn, helps drivers stay safe, and provides a best-in-class experience for the hard-working professionals behind the wheel.

Call out hazards - Hauler Hero customer profiles alert haulers to every low utility line and blind alley with custom tags for each property.

Keep drivers hands-free- The tablet app automatically detects stops and makes marking not-outs and exceptions simple.

Redefine waste hauling customer service

You serve thousands of homeowners who use Amazon, DoorDash, and other modern services. With Hauler Hero, you can provide the same kind of convenience and visibility.

Send service reminders - Avoid not-outs and confused customers with holiday and service reminders sent directly to their phones.

Allow opt-in notifications - Hauler Hero lets customers who need truck en route/arrival notifications to receive them over SMS.

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Built to impact your entire business

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Customer manager

Accurately price services, elevate your customer experience, and do it all with fewer clicks and late nights at the office.

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Customer portal

Give customers the control and transparency they expect with online access to payments, service history, and more.

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Business reporting

Track pulls pers day, yards per hour, and other key metrics to inform data-driven decisions that grow your business.

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Follow ups

Capture and auto-generate requests, complaints, exceptions, and other details in one place for triage and teamwork.

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Mobile app

Receive exception notifications, keep drivers in sync with route changes, and capture critical data at every stop.

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Billing

Streamline your invoicing with powerful billing tools that automate the process and get your business paid faster.

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Frequently Asked Questions

Here are some quick answers about getting Hauler Hero set up at your waste and recycling business.

Every business is unique and all waste is local. We’d love to learn how you operate, provide a tailored demonstration, and enable you to choose the right platform that can help you reach the next level of efficiency and growth.

An implementation manager will work with you on data migration, account configuration, and employee training. In select circumstances, our implementation manager will come on-site during the account configuration process and/or just before and after you go live.

Hauler Hero will work with you to obtain a copy of your data in a readable format, and our data engineers will then work to map your data into the appropriate fields in your Hauler Hero account.

We do. The Hauler Hero platform leverages APIs to communicate across modules and between secure databases. These APIs can be exposed to integrate with any system that can pass data through a web-based interface.

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