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MunicipalWaste Software
Built for the reporting standards, billing complexity, and operational complexity of municipal waste collection services.
Trusted by Waste Haulers
Different Standards Apply to Municipal Operations
Constituent accountability, auditable service records, and complex billing structures require more than off-the-shelf solid waste management software.
Accountability Is Challenging
When a resident reports a missed pickup, the answer has to exist in the system, not a driver recall.
Scheduling Is Complex
Municipal routes run on fixed schedules. Any deviation needs to be documented and explainable.
Reporting Is Time-Consuming
Municipal contracts require auditable service records exportable by address and date.
Built to Run Your Entire Operation
Everything your municipal waste program needs to run cleaner, faster routes and serve residents with confidence — in one platform.
Reporting
Real-time dashboards built for operators. Filter by route, service line, or geography. Know your business as it changes.
Route Planning
Drag-and-drop dispatch, map-based route building, and real-time driver visibility. Always know what’s happening on every road.
Mobile App
Give drivers a tablet app with turn-by-turn directions, service verification, and keeps them connected to dispatch — no phone calls needed.
Serving Municipal Organizations
Hauler Hero serves municipal waste organizations across the country — from small cities to large public-sector operations.
$33K
Annual value recovered per truck
10%
Faster route completion
52 hrs/mo
Saved per dispatcher
42 hrs/mo
Saved per driver
Fast and Efficient Dispatch
Hauler Hero replaces radio check-ins and paper-based dispatch with new technologies that give supervisors real-time visibility across every route and driver while reducing operational costs and headaches.
Reduce Resident Complaints
When service exceptions are caught and resolved quickly, fewer issues reach city administrators, residents receive more reliable waste pickup, and the community enjoys even better service.
Report With Confidence
Pull route performance, completion rates, and service data automatically. No more spreadsheet scramble before council. Sustainable waste management practices, verified with numbers you can defend.
Your Questions, Answered
Common questions from municipal hauling programs about using Hauler Hero.
Municipal waste software is a platform built for the waste industry, specifically municipal solid waste collection operations — managing routes, route optimization, documenting service activity, handling resident billing, and producing auditable records that support compliance. It’s how cities keep an eye on the environment and their natural resources while still running an efficient operation.
Yes. Hauler Hero supports both direct resident billing and master city account structures with individual location records. Billing exports can be formatted for city finance submissions, helping municipalities improve efficiency and replace traditional methods.
Hauler Hero automatically generates route performance reports, completion rates, and service summaries to support recycling programs, composting initiatives, waste reduction, and other municipal reporting needs — giving departments the data to see which materials are headed to disposal and where there’s room to minimize it.
Yes. Hauler Hero is flexible and supports different truck and collection types, waste containers and bins, and equipment, so your crews can collect from carts, bins, or dumpsters the same way every time. Routes can be configured to optimize operations and match your program’s requirements.
Yes. Hauler Hero has completed IT security reviews for multiple municipal implementations. Your implementation team will provide documentation for your organization’s review process, helping deploy a new system efficiently with the tools municipalities need.
Hauler Hero supports driver-side exception logging, real-time tracking, and customer notifications. Contact us to discuss a solution that integrates with your resident communication approach and keeps citizens informed.
Yes. Hauler Hero helps municipalities optimize routes, reduce unnecessary fuel consumption, improve transportation planning, and increase fleet efficiency, lowering operating costs and reducing carbon emissions. Fewer miles driven for the same trash collected also means less wear on trucks and lower maintenance costs, less material ending up in landfills, and a smaller environmental impact on the natural resources your community depends on — a more efficient way to run essential services.
Yes. Beyond standard cart and bin routes, Hauler Hero can be configured for bulk item pickups, storm or construction debris, and roll-off dumpsters for community cleanup events — using the same routing, dispatch, and billing tools as your regular residential service, so crews always know how to dispose of each material correctly.
Ready to Get Started?
