Company
Resources
Blogs
Explore articles, best practices, and expert insights to help waste haulers improve daily operations.
EventsExplore upcoming events, live demos, and industry conferences focused on the future of waste operations.
Case StudiesSee how waste haulers improve routing, streamline operations, and grow their business with modern software.
Knowledge BaseFind documentation, how-to articles, and best practices.
Who We Serve
Commercial
Manage high-volume commercial routes with software built to simplify scheduling, service verification, billing, and customer management.
ResidentialOptimize residential collection routes, reduce missed pickups, and keep drivers, dispatchers, and customers connected.
Roll-OffTrack containers, schedule hauls, and manage deliveries, swaps, and pickups with greater efficiency and visibility.
Platform
Manage customers, optimize routes, automate billing, and track field operations with software
Features
- Back to Main Menu
- Route Planning
- Billing
- Payment Processing
- Mobile App
- Reporting
- Back to Main Menu
- Commercial
- Residential
- Roll-Off
- Municipality
- Liquid Waste
- Back to Main Menu
- Blog Hub
- Events
- Case Studies
- Knowledge Base
- Integrations
- Product Updates
- ROI Calculator
- Get Started
- Back to Main Menu
- About Us
- News + Press
- Careers
Automate Busywork With AI
Hero AI automates customer questions, service documentation, and analytical decisions using AI sensors and waste generation patterns to help manage smart waste, reduce labor costs, improve recycling rates, and keep your team focused on tasks that require their expertise.
Trusted by Waste Haulers
The Problem: Routine Work Has a Price. Most Haulers Never Add It Up.
Customer inquiries, manual entry, and routine decisions consume hours that could go to work that actually moves things forward.
Inbound Calls Pile Up
Billing and pickup questions flood the office all day — most requiring the same five answers.
Routes Bleed Revenue
Not-outs, contamination, billing mis-codes, overages lose you money.
No Operational Visibility
Performance data is scattered and hard to compile so taking action is difficult.
The Solution: AI Built to Automate the Routine Work for You.
Hero Vision, Hero Chat, and Hero Analytics each eliminate a different source of daily friction — automatically.
Hero Vision
Automatically matches video from fleet cameras to every work order using custom-built AI technology. When a customer disputes a service, timestamped, GPS-verified proof with real-time data is already attached to the stop.
Hero Chat
An AI-powered assistant that answers customer questions about billing, collection schedules, and service status around the clock — reducing inbound call volume without reducing service quality.
Hero Analytics
Surfaces performance trends, collection route inefficiencies, and operational gaps with predictive analytics — so your team acts on data instead of chasing it.
Hear It From Haulers
See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.
“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”
The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.
Carrie Josephson - Olson Sanitation
Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?
Nicole Tracey - Lake Area Waste
“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”
Matt Simpson - Greenleaf Recycling
"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”
Jessica Smith - Grogan Disposal
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Wendy Wallace - Wallace Refuse
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Carrie Josephson - Olson Sanitation
“When you’re in trash, you need Hauler Hero."
Kirk Goode - US Refuse
“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”
Shawn Gabrielson - Westside Disposal
Your Questions, Answered
Common questions from waste haulers about using AI to eliminate busywork with Hauler Hero.
AI waste management software uses artificial intelligence, machine learning algorithms, and automation to handle repetitive operational tasks — customer inquiry responses, service documentation, and optimizing collection routes — helping reduce costs and manual workload without reducing service quality. It’s part of what’s revolutionizing waste management for haulers: using AI algorithms to make sense of waste generation and production data that used to take a person hours to review.
Hauler Hero’s Hero AI suite includes Hero Chat (AI customer support), Hero Vision (computer vision and image processing for automated video-to-work-order matching), and Hero Analytics (business insight surfacing for route optimization) — for example, surfacing patterns in waste generation across your routes so dispatchers can plan ahead instead of reacting.
No. Hero Chat handles routine, repetitive inquiries — billing questions, service schedules, pickup confirmations, and waste bin requests — helping reduce waste management costs and improve efficiency so your team can focus on issues that require a person.
Hero Vision connects to your existing fleet camera system via API. Currently supported: Samsara. Additional integrations are in development. Ask about compatibility during a demo.
Hero AI products are available as value-adds to the main Hauler Hero platform, helping waste haulers build a more sustainable future with innovative solutions. Ask about access during a demo.
Yes. Hauler Hero follows industry-standard data security practices. Your customer and billing data is encrypted and never shared with third parties.
Hero AI helps teams improve recycling operations and recycling rates by documenting service activity, reducing contamination, and providing better visibility into waste streams and recyclable materials across every route — whether that’s organic waste, general waste, or standard recycling streams. Catching contamination early means less material ending up in landfills as trash instead of being reused, which supports better recycling rates without adding extra work for your team.
Yes. Hero AI analyzes operational data and traffic conditions to help dispatchers optimize collection routes, reduce unnecessary trucks needed, and improve overall fleet efficiency.
Ready to Get Started?
