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Explore articles, best practices, and expert insights to help waste haulers improve daily operations.
EventsExplore upcoming events, live demos, and industry conferences focused on the future of waste operations.
Case StudiesSee how waste haulers improve routing, streamline operations, and grow their business with modern software.
Knowledge BaseFind documentation, how-to articles, and best practices.
Who We Serve
Commercial
Manage high-volume commercial routes with software built to simplify scheduling, service verification, billing, and customer management.
ResidentialOptimize residential collection routes, reduce missed pickups, and keep drivers, dispatchers, and customers connected.
Roll-OffTrack containers, schedule hauls, and manage deliveries, swaps, and pickups with greater efficiency and visibility.
Platform
Manage customers, optimize routes, automate billing, and track field operations with software
Features
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- Route Planning
- Billing
- Payment Processing
- Mobile App
- Reporting
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- Commercial
- Residential
- Roll-Off
- Municipality
- Liquid Waste
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- Events
- Case Studies
- Knowledge Base
- Integrations
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Customer Relationship Management
Centralize customer data, streamline daily workflows, and deliver faster, more consistent service from one platform.
Trusted by Waste Haulers
One Record for Every Customer
Service history, billing details, balance, and notes live on a single account so your team can answer any question without switching screens or tracking someone down.
Less Busywork for Your Office Team
Bulk actions handle suspensions, credits, and account updates in minutes instead of hours, so your team spends more time serving customers and less time on data entry.
The Impacts Add Up
Real outcomes reported by haulers running their customer operations on Hauler Hero.
Under 2 Mins
from new customer to first scheduled pick up
27%
of finance time recovered with auto-suspensions
1 Month → 1 Week
time for Midwest Disposal to begin servicing a new customer
CRM Features
Everything your office team needs to manage customers, built into one searchable record.
Type a name, address, phone number, or account number and Hauler Hero surfaces the matching record instantly. When a customer calls, your team has their account open before the greeting is finished.
Every record shows active services, billing profile, current balance, payment method, service history, and open follow-up tasks. Everything your team needs is on one screen, with nothing to dig for.
Filter to a group of accounts and suspend, unsuspend, apply a credit, add a tag, or generate invoices all at once. What used to take an afternoon of individual edits now takes minutes.
Implementation Built Around Your Operation
Setup
Dedicated Onboarding
Your dedicated implementation team handles data migration, configuration, and setup from day one.
Training
Learn at Your Pace
Live training sessions, a full knowledge base, and video tutorials so your team gets comfortable fast.
Support
Ongoing Support
Our customer success and support team stays with you well after go-live — not just through launch.
Your Questions,
Answered
Common questions about how Hauler Hero’s CRM works, migrates data, and fits your operation.
Yes. We’ll work with you to get a copy of your data in a readable format, and our data team maps it into the right fields in your Hauler Hero account.
Yes. Customer records connect directly to billing and routing, so services, balances, and account status stay in sync across your operation.
A dedicated implementation manager handles data migration, configuration, and training, with on-site support available for select accounts.
Hauler Hero supports residential, commercial, roll-off, and municipal organizations. We’ll walk through your operation and tailor the platform to fit.
Ready to Get Started?
