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Explore articles, best practices, and expert insights to help waste haulers improve daily operations.
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Case StudiesSee how waste haulers improve routing, streamline operations, and grow their business with modern software.
Knowledge BaseFind documentation, how-to articles, and best practices.
Who We Serve
Commercial
Manage high-volume commercial routes with software built to simplify scheduling, service verification, billing, and customer management.
ResidentialOptimize residential collection routes, reduce missed pickups, and keep drivers, dispatchers, and customers connected.
Roll-OffTrack containers, schedule hauls, and manage deliveries, swaps, and pickups with greater efficiency and visibility.
Platform
Manage customers, optimize routes, automate billing, and track field operations with software
Features
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- Route Planning
- Billing
- Payment Processing
- Mobile App
- Reporting
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- Commercial
- Residential
- Roll-Off
- Municipality
- Liquid Waste
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Follow Up& Task Management
Turn every request, exception, and complaint into a tracked task your team can assign, act on, and close out fast.
Trusted by Waste Haulers
Nothing Falls Through the Cracks
Every request, exception, and complaint becomes a task automatically, assigned to the right person and tracked until it’s closed, so nothing gets lost between the call and the fix.
One System Instead of Three
Skip the extra task management software. Hauler Hero keeps follow-ups, customer records, and daily operations in the same platform, so your team isn’t juggling logins to get work done.
Here’s What Waste Haulers Are Seeing Since Switching to Hauler Hero
Everything drivers need to run their route — and everything dispatchers need to see it happen.
$33K
Annual value recovered per truck
10%
faster route completion
42 hrs/mo
Saved per driver
Follow up Features
Everything your team needs to catch, assign, and close out every request or exception.
Generate a follow-up directly from the call screen or customer account, so tasks tied to a specific customer capture the right context automatically, no separate app or spreadsheet needed.
Assign any task to a teammate from a dropdown and they’re notified by email the moment it lands in their queue, so nothing waits for someone to remember to check a list.
See every open task’s status, in progress or closed, and how long it’s been open. Daily reporting surfaces anyone’s outstanding follow-ups automatically, so nothing sits untouched.
Implementation Built Around Your Operation
Setup
Dedicated Onboarding
Your dedicated implementation team handles data migration, configuration, and setup from day one.
Training
Learn at Your Pace
Live training sessions, a full knowledge base, and video tutorials so your team gets comfortable fast.
Support
Ongoing Support
Our customer success and support team stays with you well after go-live — not just through launch.
Your Questions, Answered
Common questions about how follow-ups, tasks, and exceptions work in Hauler Hero.
Yes. Follow-ups, customer records, and daily operations all live in Hauler Hero, so there’s no separate tool to buy or log into.
Yes. Exceptions and flagged issues from the field or the call screen can auto-generate a follow-up task, so nothing has to be entered twice.
They get an email notification the moment a task is assigned to them, with a direct link to the account and details.
Yes. Reporting shows every open, in-progress, and closed follow-up across your team, filterable by assignee, status, or age.
Ready to Get Started?
