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Increase Field Visibility With Waste Tracking Software
When you can’t see what’s happening on your routes in real time, you’re always reacting instead of managing.
Trusted by Waste Haulers
The Problem: No Field Visibility Means You’re Always Behind
When the only way to know what’s happening in the field is a phone call or text to a driver, your waste management operation is running slower than it should be.
You’re Always One Step Behind
Without real-time route data, dispatch relies on calls and check-ins.
Exceptions Don’t Get Reported in Time
Drivers have no reliable way to flag issues in real time, so dispatch finds out the same way the customer does.
No Documentation
Without it, it’s impossible to identify patterns, hold drivers accountable, or improve service consistently.
The Solution: A Complete Picture of the Field, Updated in Real Time
Live GPS tracking, photo-verified stops, and a real-time exception log — for every truck, every day, on a single platform.
Live Map View
See every active driver on a map, updated in real time. Know where each truck is, what stops have been completed, and what’s coming next — without calling the driver, improving operational efficiency across every stop.
Photo Verification
Drivers attach photos at stops — service confirmation, blocked driveways, overloaded waste containers. Photos are timestamped and geocoded, tied to the work order, and accessible from the back office immediately for service verification, overages or contamination, and regulatory compliance.
Real-Time Exceptions
Exceptions logged in the field surface on the dispatch board the moment they’re logged. Filter across all routes by type — skipped, overloaded, blocked — and act before end of day.
Route Performance History
Review route-level data over time to identify which routes are consistently running long, where exceptions cluster, and how individual drivers are performing while reducing costs, improving productivity, and minimizing risks.
Hear It From Haulers
See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.
“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”
The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.
Carrie Josephson - Olson Sanitation
Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?
Nicole Tracey - Lake Area Waste
“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”
Matt Simpson - Greenleaf Recycling
"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”
Jessica Smith - Grogan Disposal
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Wendy Wallace - Wallace Refuse
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Carrie Josephson - Olson Sanitation
“When you’re in trash, you need Hauler Hero."
Kirk Goode - US Refuse
“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”
Shawn Gabrielson - Westside Disposal
Your Questions, Answered
Common questions from waste haulers about real-time visibility with Hauler Hero.
Yes. Hauler Hero shows every active driver on a live map with real-time information, so companies can monitor truck locations, completed stops, and what’s coming next on each route — turning scattered waste data into one clear view, through one waste tracking software platform.
Instantly. When a driver logs an exception or misses a stop, automated alerts notify dispatch in real time, helping teams maintain control, improve safety, and take corrective action before the customer has a chance to call.
Yes. Every stop on every route shows a status — confirmed, in progress, skipped, or flagged. Dispatch can see exactly where each route stands while tracking waste activities and service completion at every site.
Yes. Route-level performance data is stored over time so you can identify trends, spot problem routes, compare driver performance, and improve waste disposal processes across your organization across weeks and months.
Drivers use the Hauler Hero mobile app, which runs on Android tablets. It gives every end user access to route details, service updates, and real time information from the field.
Completed stops and exceptions documented in the field feed directly into Hauler Hero’s billing queue. Documented exceptions are available for review before invoices go out, helping commercial waste management software users improve billing accuracy, support environmental compliance, and avoid costly mistakes. That same documentation can also benefit broader environmental management and sustainability reporting, giving your team a record to point to if a customer, disposal facility, or regulator asks about a specific pickup and how it lines up with the regulations that pickup falls under — without Hauler Hero replacing the permits or regulatory filings your business already manages separately.
Yes. Hauler Hero helps teams manage different types of services — including recycling, landfill, and other waste streams — from one platform with route-specific workflows. If a stop involves hazardous waste, a lab pack, or drums with waste tags headed to an accumulation area, drivers can flag and document it as an exception with photos and notes, capturing storage limits or other details on the spot. That gives your office a record of the waste generation and shipment details tied to that stop — though Hauler Hero isn’t a substitute for the manifests, waste profiles, routine inspections, or CERCLA biennial reporting your compliance program already handles with a licensed hazardous waste generator or disposal facility.
Ready to Get Started?
