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Manage high-volume commercial routes with software built to simplify scheduling, service verification, billing, and customer management.
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About Greenleaf Recycling
Greenleaf Recycling began humbly with just one truck and one dumpster. Over the years, their commitment to innovation, technology, and hard work propelled them to remarkable growth. Today, they boast a fleet of 45 trucks, employ 65 individuals, and manage 2700 dumpsters across two states, New York and Pennsylvania. Their services span waste management, recycling organics, and processing both ferrous and non-ferrous metals.
Overview
Prior to integrating Hauler Hero into their operations, Greenleaf faced a significant challenge with fragmented systems. They juggled three separate platforms for routing, rolloff management, and residential/commercial services. This disjointed approach led to inefficiencies, especially as their operations expanded.
Details of the Challenge
- The difficulties were evident, particularly with routing. Greenleaf’s routes were becoming increasingly complex, with some days featuring up to a thousand stops.
- Their office team had to access multiple softwares to see outstanding balances on the same customer.
- Their existing systems struggled to handle the scale, causing lag and disruptions, especially in areas with poor cell service.
Impact on Business
- The operational challenges were impacting various facets of Greenleaf’s business.
- Lagging systems led to delays in service, hindering their ability to provide real-time updates to customers.
- This lack of visibility affected customer satisfaction and internal operations alike.
“Before, we had three or four operating systems that not everybody was trained on. Now we have one system that has all the routing and billing for all our customers.”
Hauler Hero to the Rescue
Enter Hauler Hero—a comprehensive solution that promised to consolidate Greenleaf’s disparate systems into one cohesive platform. Hauler Hero offered streamlined routing, robust customer management across all business lines, and a user-friendly interface.
Decision Process
The decision to embrace Hauler Hero was solidified when the CEO, Mark, personally flew out to Greenleaf’s headquarters to present the solution. This gesture of commitment instilled confidence in Greenleaf’s leadership, demonstrating Hauler Hero’s dedication to serving their needs.
Results and Benefits
- Cost Saving: Greenleaf estimates a conservative 5% to 10% reduction in operating costs, attributed to improved efficiency and streamlined processes.
- Enhanced Customer Experience:With real-time updates and improved communication, Greenleaf’s customers enjoyed a higher level of service, leading to greater satisfaction and retention.
- Increased Productivity:The intuitive interface of Hauler Hero empowered Greenleaf’s team to work more collaboratively, resulting in increased productivity and smoother operations.
Why Hauler Hero?
Here’s what haulers across the country are seeing since switching to Hauler Hero.
$33K
Annual value recovered per truck
95%
Less time on the monthly billing run
52 hrs/mo
Saved per dispatcher
42 hrs/mo
Saved per driver
Hear It From Haulers
See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.
“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”
The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.
Carrie Josephson - Olson Sanitation
Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?
Nicole Tracey - Lake Area Waste
“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”
Matt Simpson - Greenleaf Recycling
"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”
Jessica Smith - Grogan Disposal
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Wendy Wallace - Wallace Refuse
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Carrie Josephson - Olson Sanitation
“When you’re in trash, you need Hauler Hero."
Kirk Goode - US Refuse
“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”
Shawn Gabrielson - Westside Disposal
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