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About Wallace Refuse
Wallace Refuse and Disposal is a small, family-run business based in a tight-knit community. Wendy Wallace, co-owner with her husband Brent, manages the administrative side including billing and customer service; Brent oversees operations.
Overview
Wallace Refuse and Disposal faced the daunting task of managing their growing customer base with a rudimentary system that only handled basic accounting. The inability to streamline routing and provide real-time updates led to customer dissatisfaction and operational inefficiencies.
Details of the Challenge
- Managing trash collection routes without real-time tracking meant Wendy couldn’t confidently inform customers about their pickup status.
- Billing was also cumbersome, with no easy way to track or verify invoices, causing delays and frustration for both Wendy and her customers.
Impact on Business
- The driver’s route plan was chaotic, often leading to missed pickups and customer complaints.
- Customers frequently complained about missed pickups or delayed services, harming the company’s reputation.
- Wendy spent excessive time managing billing and routing manually, leaving little room for customer service improvement or business growth.
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Hauler Hero to the Rescue
Hauler Hero presented itself as a comprehensive software solution tailored for waste management businesses. It offered advanced routing, real-time tracking, and seamless billing integration.
Decision Process
After several demos with different software providers, Wendy was impressed by Hauler Hero’s user-friendly interface and exceptional customer support. The decision was solidified by a personal connection with the Hauler Hero representative, who understood the unique challenges she was facing.
Results and Benefits
- Operational Efficiency: The driver’s route is optimized, reducing fuel costs and improving service reliability.
- Customer Satisfaction: Real-time information and prompt issue resolution led to higher customer retention and referrals.
- Administrative Relief: Wendy saved hours weekly on billing and administrative tasks, allowing her to focus on business growth and customer engagement.
Why Hauler Hero?
Here’s what haulers across the country are seeing since switching to Hauler Hero.
$33K
Annual value recovered per truck
95%
Less time on the monthly billing run
52 hrs/mo
Saved per dispatcher
42 hrs/mo
Saved per driver
Hear It From Haulers
See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.
“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”
The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.
Carrie Josephson - Olson Sanitation
Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?
Nicole Tracey - Lake Area Waste
“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”
Matt Simpson - Greenleaf Recycling
"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”
Jessica Smith - Grogan Disposal
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Wendy Wallace - Wallace Refuse
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Carrie Josephson - Olson Sanitation
“When you’re in trash, you need Hauler Hero."
Kirk Goode - US Refuse
“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”
Shawn Gabrielson - Westside Disposal
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