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About Olson Sanitation
Olson Sanitation, based in Somerset, Wisconsin, is a residential curbside collection company serving approximately 7,000 customers. Carrie Josephson, the office manager, oversees the daily operations and ensures smooth coordination between the office and the field.
Overview
Before adopting Hauler Hero, Olson Sanitation used a different system that, although functional, had significant issues. These included unreliable driver tablets, billing problems, and frequent system downtime, which often led to operational disruptions.
Details of the Challenge
- The previous system had several shortcomings. The driver tablets often malfunctioned, leading to route inefficiencies and morning scrambles to distribute route sheets.
- Billing issues caused delays and frustration, with the system crashing frequently during invoicing processes.
- Despite these issues, the system worked “well enough,” masking the extent of the problems until the switch became necessary.
Impact on Business
- Operational inefficiencies and billing problems affected daily workflows, leading to time wastage and increased frustration among staff and drivers.
- The system’s unreliability also meant Olson Sanitation had to scramble to manage routes and customer communications effectively.
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Hauler Hero to the Rescue
Hauler Hero emerged as the perfect solution for Olson Sanitation when their previous system announced its shutdown. Initially hesitant due to the urgency of the switch and the fresh memory of a challenging previous transition, Olson Sanitation was pleasantly surprised by Hauler Hero’s capabilities and support.
Decision Process
Faced with an urgent deadline, Carrie vetted numerous companies, ultimately selecting Hauler Hero for its promise of reliability and efficiency. The decision was bolstered by Hauler Hero’s commitment to addressing the unique needs of haulers, demonstrated during the thorough vetting and multiple demos.
Results and Benefits
- With Hauler Hero, Olson Sanitation has experienced a significant reduction in operational inefficiencies.
- The driver tablets work consistently, eliminating morning scrambles.
- Billing processes are now smooth and fast, freeing up valuable time. The system’s uptime has been exceptional, providing peace of mind and stability.
Why Hauler Hero?
Here’s what haulers across the country are seeing since switching to Hauler Hero.
$33K
Annual value recovered per truck
95%
Less time on the monthly billing run
52 hrs/mo
Saved per dispatcher
42 hrs/mo
Saved per driver
Hear It From Haulers
See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.
“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”
The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.
Carrie Josephson - Olson Sanitation
Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?
Nicole Tracey - Lake Area Waste
“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”
Matt Simpson - Greenleaf Recycling
"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”
Jessica Smith - Grogan Disposal
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Wendy Wallace - Wallace Refuse
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Carrie Josephson - Olson Sanitation
“When you’re in trash, you need Hauler Hero."
Kirk Goode - US Refuse
“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”
Shawn Gabrielson - Westside Disposal
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