Case Study

Driving Growth: How Westside Disposal Cut Billing Time by 50%
With Hauler Hero

About Westside Disposal

Westside Disposal is family owned and operated since 1992. Shawn Gabrielson started as a one man and one truck company out of his family home and has been growing ever since. They provide residential trash removal, commercial garbage collection in the Greater Kingman Area.

Overview

Westside used to run daily collections the old-fashioned way: paper routes, stapled packets, and constant uncertainty once drivers left the yard. Today, they run routes through Hauler Hero’s tablet app, track progress in real time, document service issues with photos, and use mapping tools to place customers accurately, especially in areas where standard GPS can’t be trusted.

The result? A smoother day for drivers, fewer customer disputes, fewer inbound calls, and a billing process that went from a dreaded two-day marathon to a task completed in a single workday.

Details of the Challenge

Impact on Business

What used to take a month now takes a week, because new customers can be routed immediately. Staff can sign up a customer, take payment, and finish the process in minutes.
Invoicing and reconciliation went from a recurring nightmare to a streamlined process one person can complete in about an hour. The team can see where trucks are and what they’re doing live, improving responsiveness.
Satellite view, navigation, notes, photos, and service verification help drivers work faster and avoid backtracking and fuel waste. Photos and notes make it easy to explain skips/missed stops and resolve disputes quickly.

“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”

From Paper Routes to Smarter, More Reliable Routing

Before Hauler Hero, Westside drivers relied on stacks of paper routes that could get lost, damaged, or even blow out of the truck. Hauler Hero moved those routes onto an easy-to-use tablet, giving drivers clearer information while giving the office real-time visibility into their progress. With accurate map pins, driver notes, and photo documentation, Westside can guide drivers through difficult rural roads, document service issues, and reduce unnecessary back-and-forth between the office and the field.

Cutting Billing Time in Half and Customer Calls Along With It

Hauler Hero also transformed some of Westside’s most time-consuming office workflows. Billing that previously required two full days can now be completed in approximately eight hours. At the same time, customers can access the online portal to manage payments and account information themselves. The result is less administrative work for the Westside team, fewer incoming customer calls, and a much simpler experience for both employees and customers.

With Hauler Hero, Midwest gained a single operational view of the day: dispatch can see where trucks are and what they’re doing in real time, while drivers have everything they need on a tablet. They also use tools like satellite view to spot hazards (bridges, railroad crossings, road constraints) and make smarter decisions that support efficiency and fuel control.

On the communication side, office staff can add clear driver notes and drivers can capture photos instantly to document missed stops or skips, making it easy to explain issues to customers with proof and reducing the time spent on disputes. The result is tighter execution, fewer mistakes, and a smoother day for both the office and the field.

Results and Benefits

Billing time cut in half: Westside reduced billing from two full days to approximately eight hours, freeing up valuable office time.
Better routing and driver visibility: Tablet-based routes, accurate map pins, driver notes, and real-time location tracking help reduce confusion and keep routes running efficiently.
Fewer customer service calls: Photo documentation and the online customer portal give customers more visibility and self-service options, reducing unnecessary calls to the office.

Why Hauler Hero?

Here’s what haulers across the country are seeing since switching to Hauler Hero.

$33K

Annual value recovered per truck

95%

Less time on the monthly billing run

52 hrs/mo

Saved per dispatcher

42 hrs/mo

Saved per driver

Hear It From Haulers

See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.

“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”

Read Customer Story

The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.

Carrie Josephson - Olson Sanitation

Read Customer Story

Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?

Nicole Tracey - Lake Area Waste

“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”

Matt Simpson - Greenleaf Recycling

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"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”

Jessica Smith - Grogan Disposal

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“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”

Wendy Wallace - Wallace Refuse

Read Customer Story

“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”

Carrie Josephson - Olson Sanitation

Read Customer Story