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Manage Customers
Scattered customer information, missed follow-ups, and manual data entry slow your team down. Hauler Hero’s CRM software gives you a single place to manage every account and improve service efficiency.
Trusted by Waste Haulers
The Problem: Customer Management Shouldn’t Require Multiple Systems and Manual Work
Billing, routing, customer information, and customer service requests in one waste management software platform.
Accounts Are Hard to Find
If you can only search by account number, every customer call starts with a hunt.
Scattered History
Work orders, billing, and call notes in separate systems make finding answers a pain.
Follow-Ups Get Lost
When there’s nowhere to log a callback or flag an issue, things fall through between calls.
The Solution: One Record. Every Account. Searchable in Seconds.
Services, billing history, balance, notes, and more – all in one place.
Dynamic Search
Search by name, address, phone number, account number, or tag. Instantly access customer data and account status by typing even a partial name to streamline waste management operations.
Complete Account View
Every customer record shows active services, billing profile, balance, payment method, service history, and open tasks. One screen for better team communication and customer satisfaction. No tab-switching or calling dispatch.
Tags and Bulk Edits
Tag accounts by service type, route, or segment. Filter your entire customer list by any combination. Take bulk actions with workflow automation — suspend, unsuspend, apply a credit, or generate invoices — in minutes.
Log and Track Follow Ups
Log callbacks, billing corrections, and missed service issues directly on the account. Every note is timestamped and attributed. When a customer calls back, whoever answers can see exactly what was promised.
Hear It From Haulers
See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.
“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”
The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.
Carrie Josephson - Olson Sanitation
Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?
Nicole Tracey - Lake Area Waste
“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”
Matt Simpson - Greenleaf Recycling
"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”
Jessica Smith - Grogan Disposal
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Wendy Wallace - Wallace Refuse
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Carrie Josephson - Olson Sanitation
“When you’re in trash, you need Hauler Hero."
Kirk Goode - US Refuse
“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”
Shawn Gabrielson - Westside Disposal
Your Questions, Answered
How Hauler Hero manages customer accounts and CRM for waste hauling operations.
A waste management CRM is a customer relationship management system built around the workflows of waste management companies — tracking service history, billing profiles, account balances, and communication logs in one place, connected to routing and billing for better decision making.
Yes. Hauler Hero’s customer search accepts partial names, addresses, phone numbers, account numbers, and custom tags — which can work like a quick template for repeat account types — so matching records surface immediately and your team has the vital details stored on every account, faster.
Yes. Every service event — trash, recycling, or roll-off — is tied to its work order on the customer record, showing what was serviced, when, who drove, exceptions logged, billing status, and a complete report of each job. New customers and waste pickups can be created and added to the record in seconds, right from the map.
Yes. Hauler Hero supports parent accounts with multiple service locations underneath. Services and billing are configured at the location level and can roll up to the parent for consolidated invoicing — one of the clearest benefits for larger commercial customers managing many sites under one contract.
Follow-up tasks — callbacks, billing corrections, service adjustments — are logged directly on the account record, timestamped, and attributed. They surface in the team’s task queue alongside all other open items, creating a clear paper trail that helps you stay compliant with service agreements and reduces the risk of a request falling through the cracks.
Yes. Customer records in Hauler Hero connect directly to billing profiles, active services, route assignments, and the customer portal. Changes to a customer’s account — new services, suspensions, billing updates — flow through the platform automatically, keeping the office and the field aligned and customers engaged, all to improve productivity and streamline processes.
Yes. Hauler Hero’s reporting dashboards track performance metrics and progress in real time — filterable by date range, area, or business unit — so managers can identify trends like which routes generate the most exceptions or which accounts have repeat service issues, and step in before small problems get bigger.
Yes. Service activity and exceptions are captured as they happen, giving your team visibility into missed collections and repeat problems by location or account. Because that activity ties directly to billing, it also reduces the risk of billing errors and revenue leakage — protecting service quality without extra manual reconciliation.
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