Case Study

From “Month Out” to “Week Out”: How Midwest Disposal Uses Hauler Hero to Scale Faster

About Midwest Disposal

Midwest Disposal, a comprehensive waste and recycling management company located in the heart of Dixon, Illinois, offers a wide range of services to meet the needs of homes and businesses across the region since 2021.

From efficient garbage collection and dumpster rentals to convenient recycling drop-offs, Midwest Disposal is committed to providing outstanding disposal solutions that prioritize environmental sustainability and responsible practices.

Overview

Midwest Disposal was growing over 100% year-over-year, but their entry-level system couldn’t keep up—creating fragmented account setup, slow onboarding, and painful billing and invoice reconciliation. With Hauler Hero, they unified operations end-to-end and saw faster service delivery (month to week), quicker signup-to-payment in minutes, and dramatically reduced billing time with real-time routing and driver tools.

Details of the Challenge

Impact on Business

Faster onboarding & service delivery for what used to take a month now takes a week, because new customers can be routed immediately. Quicker payments & stronger cash flow so staff can sign up a customer, take payment, and finish the process in minutes.
Billing time slashed. Invoicing and reconciliation went from a recurring nightmare to a streamlined process one person can complete in about an hour. Real-time routing & dispatch visibility so the team can see where trucks are and what they’re doing live, improving responsiveness.
Driver-friendly mobile tools with satellite view, navigation, notes, photos, and service verification help drivers work faster and avoid backtracking and fuel waste. Better customer communication with photos and notes make it easy to explain skips/missed stops and resolve disputes quickly.

“Thanks to Hauler Hero, we’ve got that time to deliver down; we used to be a month out, now we’re a week out.”

From Billing Nightmare to Cash-Flow Machine

Before Hauler Hero, Midwest Disposal was stuck in a constant loop of regenerating invoices and reconciling billing issues, burning time and creating friction that made it harder to stay ahead of growth. That chaos also increased A/R risk—once accounts drift into 30/60/90-day past due, collections get tougher and cash gets trapped, especially when billing isn’t clean and consistent.

With Hauler Hero, billing became fast and controlled: they can spot late balances early, reach out quickly, and keep their internal follow-up process moving—without spending days untangling invoices. The ROI shows up in very practical ways: one person can handle billing in about an hour, customers can be signed up and paid in minutes, and improved speed-to-invoice and speed-to-collection creates a clear cash-flow lift, reducing admin cost while bringing revenue in faster.

Real-Time Operations: Smoother Routes, Clearer Communication, Faster Field Execution

Before Hauler Hero, operational visibility and on-route communication were naturally harder. Without a modern, connected system, teams lose time answering “Where’s the truck?” questions, drivers rely on paper lists or incomplete info.

With Hauler Hero, Midwest gained a single operational view of the day: dispatch can see where trucks are and what they’re doing in real time, while drivers have everything they need on a tablet. They also use tools like satellite view to spot hazards (bridges, railroad crossings, road constraints) and make smarter decisions that support efficiency and fuel control.

On the communication side, office staff can add clear driver notes and drivers can capture photos instantly to document missed stops or skips, making it easy to explain issues to customers with proof and reducing the time spent on disputes. The result is tighter execution, fewer mistakes, and a smoother day for both the office and the field.

Results and Benefits

Faster Service Delivery: Cut onboarding-to-service lead time from a month to about a week by routing new customers immediately.
Stronger Cash Flow & Faster Billing: Signup-to-payment in ~4 minutes and billing that can be completed in about an hour, reducing admin time and accelerating revenue collection.
More Efficient Daily Operations: Real-time truck visibility, driver-ready routes with navigation and satellite view, and better field communication (notes + photos) to reduce backtracking, fuel waste, and customer disputes.

Why Hauler Hero?

Here’s what haulers across the country are seeing since switching to Hauler Hero.

$33K

Annual value recovered per truck

95%

Less time on the monthly billing run

52 hrs/mo

Saved per dispatcher

42 hrs/mo

Saved per driver

Hear It From Haulers

See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.

“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”

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The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.

Carrie Josephson - Olson Sanitation

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Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?

Nicole Tracey - Lake Area Waste

“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”

Matt Simpson - Greenleaf Recycling

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"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”

Jessica Smith - Grogan Disposal

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“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”

Wendy Wallace - Wallace Refuse

Read Customer Story

“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”

Carrie Josephson - Olson Sanitation

Read Customer Story