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About US Refuse
U.S. Refuse is a local family-owned and operated company providing waste management solutions for residential and business customers in Charles, St Mary’s and Prince George’s counties. Born and raised right here in the DMV, they are proud of their hometown roots and committed to helping those they serve enjoy greener and healthier communities.
Overview
US Refuse’s previous software created friction. It lacked basic usability features, reporting required more effort, and accessing the information needed to run the operation wasn’t as simple as it needed to be.
Details of the Challenge
- Managing dozens of trucks and hundreds of customers with paper route sheets left US Refuse with limited visibility into whether services were completed and little documentation when customer complaints came in.
- Before Hauler Hero, US Refuse handed drivers route sheets and had to trust that every stop would be completed correctly. When a customer called about a missed pickup, the office had limited information to determine what had actually happened in the field.
Impact on Business
- Hauler Hero connected US Refuse’s drivers and office in one system, providing real-time route visibility, service documentation, easier reporting, and a simple customer payment experience.
- Drivers can document overflows, blocked services, containers that are not out, and other service issues directly from the field. Photos and notes immediately become available to the office, creating a clear record of what happened at every stop.
- Instead of waiting for route sheets to return, US Refuse can see completions and service exceptions across dozens of trucks and hundreds of customers directly in Hauler Hero.
“When you’re in trash, you need Hauler Hero.”
From Paper Route Sheets to Complete Route Visibility
Before Hauler Hero, drivers left the office carrying route sheets, leaving the team with limited insight into what happened until those sheets came back. Today, route activity is documented as it happens.
Drivers can capture photos of overflows and trouble stops, record when a container isn’t out or access is blocked, and provide the office with the information needed to understand each service. When a customer reports a missed pickup, US Refuse has documentation available to see exactly what happened.
Information Available Wherever the Business Takes You
Hauler Hero also made it easier for US Refuse to access and use its operational data. Reports can be customized around the information the business needs, then accessed without having to manually rebuild them every time.
Because Hauler Hero is cloud-based, the team can access the platform from a laptop, tablet, or phone, whether they’re in the office or away from it.
For an experienced hauler managing multiple operations and mentoring the next generation of waste companies, that accessibility provides something especially valuable: peace of mind.
Results and Benefits
- Drastically fewer customer complaints: Photos, service statuses, and driver documentation give the office a clear record of what happened at each stop, making customer questions easier to investigate and resolve.
- Visibility across dozens of trucks: US Refuse can monitor service completions, skipped stops, blocked services, and other route activity across hundreds of customers without relying on paper route sheets.
- Faster, easier payments: The Hauler Hero Customer Portal lets customers quickly see what they owe and make payments online, helping US Refuse simplify collections and get paid faster.
Why Hauler Hero?
Here’s what haulers across the country are seeing since switching to Hauler Hero.
$33K
Annual value recovered per truck
95%
Less time on the monthly billing run
52 hrs/mo
Saved per dispatcher
42 hrs/mo
Saved per driver
Hear It From Haulers
See how waste haulers across the country use Hauler Hero to run cleaner operations and grow their businesses.
“When you’re getting a lot of growth at once, it can be really hard to manage but Hauler Hero has made it seamless.”
The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.
Carrie Josephson - Olson Sanitation
Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?
Nicole Tracey - Lake Area Waste
“Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We’re excited to continue our journey with Hauler Hero.”
Matt Simpson - Greenleaf Recycling
"For people to be able to sign up and to access and manage their accounts themselves, that’s a big help to me. It’s a big help to them to see their service days, when a bill is due or if they’ve missed something.”
Jessica Smith - Grogan Disposal
“Our driver uses the tablet app and he can process all kinds of information that goes right to me. I feel very empowered when I’m talking to the customer. I don’t have to chase after the driver.”
Wendy Wallace - Wallace Refuse
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don’t even know yet that we need.”
Carrie Josephson - Olson Sanitation
“When you’re in trash, you need Hauler Hero."
Kirk Goode - US Refuse
“Since we’ve started using Hauler Hero, our billing time has dropped in half. It used to take us two full days; now it takes us eight hours.”
Shawn Gabrielson - Westside Disposal
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